Page FAQ Template

How much time will it take to deliver my products?

After placing your order, there are two steps that start off.
Processing time:
Verification of order, quality check and packing of the order. All the received orders are then sent to the manufacturers for dispatch within 24 hours. The manufacturers and postal service process the orders, and it takes around 2-4 days more.
Shipping time: This applies to the time it takes the item/product to be shipped from our warehouse to the destination. The item is shipped directly from our suppliers and will take almost 12-20 days to reach to the customers within United States and 30-45 days to around the globe.
If more than 12-20 days have passed for order shipped in United States and 45 days have passed for order shipped to around the globe, then please contact us to review the status of your order. Reimbursements will be handled via email if essential.

What happens if I order more than one item?

Few items will arrive collectively, while others may reach separately.

Can I return my products?

Our policy continues for 30 days. If 30 days have been passed since your order was received, then unfortunately we cannot refund or exchange your products.
If your product is in the same condition as you received it, and it must also be in the same packing then it is suitable for the return. The customer is also responsible for the return charges. If your item is damaged/used or faulty then please contact us.

Will I have to pay customs on my items?

This differs from country to country. The customer is accountable for any customs charges that may arise.

Is your website secure to use?

Yes, absolutely. We use SSL (secure socket layer) to make sure that all of your data is encoded and kept safe at all times.

Shipping Policy

Our aim is to provide you with best shipping options, it doesn’t matter where you live. We deliver to tons of customers daily across the globe, with the guarantee to provide the very highest levels of responsiveness to you at all times.
The time period of delivering the order has been divided into two procedure:

Processing time:

Verification of order, quality check and packing of the order. All the received orders are then sent to the manufacturers for dispatch within 24 hours. The manufacturers and postal service process the orders, and it takes around 2-4 days more.

Shipping time:

This applies to the time it takes the item/product to be shipped from our warehouse to the destination. The item is shipped directly from our suppliers and will take almost 12-20 days to reach to the customers within United States and 30-45 days to around the globe.
If more than 12-20 days have passed for order shipped in United States and 45 days have passed for order shipped to around the globe, then please contact us to review the status of your order. Reimbursements will be handled via email if essential.

Returns policy

Our policy continues for 30 days. If 30 days have been passed since your order was received, then unfortunately we cannot refund or exchange your products.
If your product is in the same condition as you received it, and it must also be in the same packing then it is suitable for the return. The customer is also responsible for the return charges. If your item is damaged/used or faulty then please contact us.

Refunds (if applicable)

Once we received your return and scrutinize it, we will send you an email to notify you that your return item has been received. Furthermore, we will also notify you of the approval or rejection of your refund.
If you approved it, then your refund will be processed, and your payment will automatically be transferred in your credit card within couple of days.

Late or missing refunds (if applicable)

If you haven’t received your refund yet, first of all check out your bank account once again. Then contact your credit card company. It may take some time before your fund is posted officially.
Secondly contact your bank. There is often some processing time before a refund is forwarded.
If after doing all of this, you still haven’t received your payment, then please contact us.

Sale item (if applicable)

Only regular priced items can be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We replace only damaged or defective items. If you want to exchange it for the same item, then please contact with us.

Gifts

If the item was marked as a gift when purchased and is directly shipped to you, you will receive a gift credit for the value of your return, once we received the return item, a gift certificate will be sent you via email.
Other than that if the item wasn’t marked as a gift when purchased, or the gift giver had the order dispatched to themselves to give it to you later, we will send a refund to the gift giver and he will be notified about the return.

Shipping

If you want to return your product, then please contact us.
You will be responsible for paying your own shipping costs for returning your item, shipping costs are unfortunately non-refundable.
The time may vary for the exchange of your product because it depends where you live.
If you are shipping massive or high value product then you should consider trackable shipping service or shipping insurance. We don’t ensure that we will receive your returned item or not.